To maintain the highest standards of business, professional and personal conduct.
To ensure staff are qualified and competent.
To ensure that facilities are adequate for all services rendered to the community.
To provide information concerning the range of services available, the prices of these services, and the functions and responsibilities accepted on behalf of our clients.
To give written estimates of all funeral charges and disbursements to be made on a clients behalf at the time of taking instructions, or as soon as is practicable.
To respect the personal choice of clients and have regard for their diversity of beliefs in religious and cultural practices.
To ensure that all advertising is in good taste and directed to informing the public.
To be thoroughly conversant with the laws of the land as they apply to a funeral service and allied industries and professions.
To provide access to a clients advisory service with conciliation and arbitration arrangement available to help resolve any disputes which may be inserted arise between members and their clients.